Privacy Policy

We respect and protect the privacy of our customers and users. This privacy policy tells you how we collect and use information.

Personal Information


The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this service


This privacy policy only covers the use of the website, online documentation and ticket support system. It does not cover the use of the scheduling service. Please see the associated privacy policy or contact us for a copy.

Information you provide us directly

When contacting us through our contact forms or support ticket system, we will collect and store your name, email, message and IP address as well as associated meta-data, such as when you contacted us. The data will be stored indefinitely, however you can request for us to remove it.

Analytics Information

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Use of Cookies

When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time.

A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.

Use of information obtained

We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences.

We will not rent or sell your information into third parties outside Sonderplan and its group companies (including any parent, subsidiaries and affiliates) without your consent.

Instances where we are required to share your information

Sonderplan will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security, quality or integrity of our Service; and/or © to exercise or protect the rights, property, or personal safety of Sonderplan, our Users, or others.